Support

We're here to help you get the most out of TimeCam

Email Support

For questions, feedback, or technical issues

neklasmicheal@gmail.com

Frequently Asked Questions

How do I add a timestamp to my photos?

Simply open the app and take a photo. The timestamp will be automatically added based on your selected template. You can customize the template, font, and position in the settings before capturing.

How do I change the timestamp style?

Tap the template button on the camera screen to browse and select from our collection of timestamp templates. Each template offers different styles, fonts, and layouts.

Why isn't my location showing on the timestamp?

Make sure you've granted location permission to TimeCam. Go to Settings > TimeCam > Location and select "While Using the App". Also ensure that Location Services are enabled on your device.

How do I restore my subscription?

If you've previously purchased a subscription and need to restore it on a new device, go to Settings in the app and tap "Restore Purchases". Your subscription will be restored automatically if active.

How do I cancel my subscription?

Subscriptions are managed through your Apple ID. To cancel: Open Settings on your iPhone > Tap your name > Subscriptions > Select TimeCam > Cancel Subscription. You'll retain access until the end of your billing period.

Where are my photos saved?

All photos taken with TimeCam are saved directly to your device's Photo Library. Open the Photos app to view your captured photos.

Can I use TimeCam offline?

Yes! TimeCam works offline for taking photos and adding timestamps. However, location-based features require an internet connection for geocoding (converting coordinates to place names).

We typically respond to support inquiries within 24-48 hours.