SnapScreen Support

We're here to help you get the most out of SnapScreen

Contact Us

Have a question or need assistance?

📬 Response Time: We typically respond within 24-48 hours.

Frequently Asked Questions

How do I add a device frame to my screenshot?

Open SnapScreen, select your screenshot from your photo library, then choose from our collection of device frames. You can customize the background, adjust positioning, and export your creation.

Are my screenshots uploaded to any server?

No. All image processing happens entirely on your device. We never upload, access, or store your screenshots. Your images remain private and secure on your device.

How do I cancel my subscription?

You can manage or cancel your subscription anytime through your iPhone settings: Go to Settings → [Your Name] → Subscriptions → SnapScreen, then tap "Cancel Subscription".

How do I restore my purchase on a new device?

Open SnapScreen on your new device and tap "Restore Purchases" in the settings or paywall screen. Make sure you're signed in with the same Apple ID used for the original purchase.

The app is not working properly. What should I do?

Try these steps: 1) Close and reopen the app, 2) Restart your device, 3) Make sure you have the latest version from the App Store, 4) If the issue persists, contact us with details about the problem.

How do I request a refund?

All purchases are processed by Apple. To request a refund, visit reportaproblem.apple.com and sign in with your Apple ID.

Can I use SnapScreen for commercial purposes?

Yes! You can use screenshots created with SnapScreen for app store listings, marketing materials, social media, and other commercial purposes.

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App Information

App Name: SnapScreen

Developer: Dante Tran

Platform: iOS 16.0+